vp77 Privacy Policy — Your Information Is Fully Protected

1. Introduction and Purpose of the Policy

vp77 is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy and data protection of our users. The purpose of this Privacy Policy is to clearly inform you about what types of personal information we collect, why we collect it, and how we use and protect it.

By registering on our platform, using our services, or visiting our website, you agree to the practices described in this Privacy Policy. vp77 always uses SSL encryption and modern security technology to ensure the proper protection of user information.

2. Information We Collect

vp77 collects various types of information to operate its services properly. This information is described by category below:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Residential address
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical and Device Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Cookies and session data
• Login and logout time and date

2.4 Usage Information

• Activity logs on the platform and game play history
• Preferred games and categories
• Bonus and promotion usage history
• Customer service communication records

3. Methods of Information Collection

We collect information in the following ways:

• Directly provided: When you fill out a registration form, update your account, or contact us via live chat.
• Automatically collected: Automatically during platform use through cookies, web beacons, and similar technologies.
• From third parties: From payment processing services (bKash, Nagad, Rocket, Upay) and identity verification agencies where necessary.

4. Purposes of Using Information

Collected information is used only for the following purposes:

• Account registration and management, and identity verification
• Processing financial transactions — deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳800)
• Managing bonuses, promotions, and the vp77 VIP program
• Providing customer support — via 24/7 live chat in Bengali
• Ensuring platform security and preventing fraud
• Fulfilling legal obligations and resolving disputes
• Improving service quality and enriching the user experience
• Ensuring responsible gaming and 21+ age verification

5. Information Sharing and Third Parties

vp77 never sells your personal information or shares it with unauthorized third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with payment processing providers (bKash, Nagad, Rocket, Upay, bank transfer), technical support providers, and identity verification service providers. All such third parties are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

If a competent court or regulatory authority legally orders disclosure of information, vp77 will comply in accordance with applicable law.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will provide advance notice.

6. Data Storage and Security

vp77 applies industry-standard security measures to protect your information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Information is stored on secure, access-controlled servers.
• Access Control: Only authorized personnel can access the relevant information.
• Regular Audits: Security measures are regularly reviewed and updated.

Your information will be retained for as long as your account remains active and service provision requires it. Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.

7. Cookies Policy

The vp77 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

7.1 Types of Cookies

• Essential Cookies: Required for the core functioning of the platform — login sessions and security.
• Functional Cookies: For remembering your preferences and settings.
• Analytical Cookies: For analyzing and improving platform usage.

7.2 Cookie Control

You can control or disable cookies through your browser settings. Please note, however, that disabling some cookies may cause certain platform features to not work correctly.

8. User Rights

As a user of vp77, you have the following rights over your own information:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request restriction of data processing in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured and commonly usable format.
• Right to Object: The right to object to certain types of processing of your information.

To exercise any of the above rights, please contact our support team via live chat or by email. We will process your request as quickly as possible.

9. Protection of Minors

vp77 strictly prohibits all services for those under 21 years of age. We verify age during the registration process and do not knowingly collect any personal information from minors. If we learn that a minor has provided information, we will delete that information and close the account.

If you believe a minor has registered on our platform, please notify our support team immediately.

10. International Data Transfers

Due to the requirements of our technical infrastructure, your information may be processed and stored on servers in various countries. In such cases, we ensure that data transfers are always carried out under appropriate security protections and that the standards described in this Policy are maintained.

11. Third-Party Websites

Our platform may occasionally contain links to third-party websites. vp77 is not responsible for the privacy practices of these external sites. When you leave our site and visit another, you are advised to read that site's privacy policy.

12. Changes to This Policy

vp77 may update this Privacy Policy from time to time. For any significant changes, we will send a notice to your registered email address or display a notification on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated Policy. For this reason, we recommend that you visit this page regularly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or any requests regarding your information, please contact us: